Delivery Services at Moona

Quality & Professionalism Right to Your Doorstep

At Moona, we believe that the perfect shopping experience doesn't end with a click on the "Confirm Order" button; it is only complete when your groceries arrive safely, freshly, and with the utmost care. That is why we have designed a smart, flexible, and reliable delivery ecosystem tailored to meet both your immediate and future needs, following the highest international standards.

1. Flexible Delivery Options Tailored to Your Lifestyle

We give you complete control over your time and how you receive your orders through two main options:

• Instant Express Delivery (Within 2 Hours): Out of essentials unexpectedly? Need ingredients for today’s dinner urgently? We’ve got you covered. Our express delivery service ensures your basket is at your doorstep within just 2 hours of confirming your order.

• Scheduled Delivery: If you prefer planning ahead and organizing your weekly or monthly grocery supplies, you can select the exact day, date, and time slot that suits you best throughout the month, and we will arrive precisely on time.

2. A Strategic Partnership Ensuring Professionalism (Empower)

Because we never compromise on service quality, Moona is proud to announce our strategic logistics partnership with Empower, a leading name in the shipping and delivery industry. This partnership guarantees that a highly trained, professional team oversees your order from the moment it leaves our fulfillment centers until it reaches your hands, complete with live real-time tracking on the map.

3. A Fully Refrigerated Fleet to Lock in Freshness

We don't just deliver ordinary boxes; we deliver health and safety. All your orders are transported via Empower's specialized fleet, which is fully equipped with advanced, temperature-monitored cooling and freezing systems. We guarantee an uninterrupted "cold chain," ensuring that meat, dairy, and frozen goods reach you at the perfect temperature and in pristine condition—as if you picked them off the shelf yourself.

4. Smart Packaging & Strict Product Separation

Your safety and hygiene are our top priorities. We follow a strict and precise packaging mechanism that segregates items based on their nature:

• Isolated Bags for Detergents: All household cleaners and personal care products are completely isolated in dedicated, tightly sealed bags to prevent any leaks or scent transfers to your food items.

• Protection for Delicate Items: Fresh fruits and vegetables are handled with care and packed gently to prevent bruising, while glassware is wrapped in protective layers to prevent breakage during transit.

5. "Contactless Delivery" for Privacy and Peace of Mind

Your comfort and safety matter to us. If you prefer a completely contactless drop-off, our platform allows you to select the "Contactless Delivery" option when paying digitally. Our delivery agent will carefully place the order at your doorstep, step back to a safe distance, and notify you via a text message or a phone call that your delivery is ready.

6. Smart Substitution Policy (Your Choice, Always)

If an item from your basket happens to go out of stock unexpectedly while preparing your order, we will never make the decision for you. Our customer care team will reach out immediately to suggest the best available high-quality alternatives. If you approve, the alternative will be packed; if not, the item will be removed, and its value will be refunded to your wallet or bank card instantly and seamlessly.